Legal
Privacy Policy
Keen & Ken Solutions("Keen & Ken," "we," "us") — keenken.com — info@keenken.com
Effective date: August 31, 2026
This policy explains what information we collect through keenken.com, why we collect it, and how it is used. It applies to visitors who submit our contact form, and to anyone who interacts with our voice widget once that feature is live.
1. What we collect
When you submit our contact form, we collect your name, email address, phone number, and the free-text message you write describing what you need.
If you use our voice widget (a feature currently in development), we will additionally capture a transcript of the conversation and a short summary of your business situation, generated from that conversation. This is logged and used in the same way described in this policy.
We do not collect payment information through this website.
2. Why we collect it
We use this information solely to respond to your inquiry: to understand what you need, to get back to you, and to follow up if we have not heard from you. We do not use it for unrelated marketing or promotional purposes.
3. How your information is used
When you submit the contact form:
1. Your information is logged into our customer relationship management system (Airtable) so our team can track and respond to your inquiry.
2. An automated system sends you one immediate reply, by email and/or text message, confirming we received your message and letting you know a real person will personally follow up within one business day.
3. If we have not heard back from you, we may send up to two additional optional follow-up messages over the following few days, to make sure your inquiry did not fall through the cracks. We do not send ongoing marketing or promotional messages.
Some replies to your inquiry may be drafted with the help of AI tools before a person reviews and sends them. We use AI plainly to speed up how quickly we respond to you, not to replace a person following up.
4. Text messages (SMS)
If you provide a phone number on our contact form, you are agreeing to receive text messages from us related to your inquiry: an initial confirmation and, if needed, up to two follow-up messages. That is a maximum of about three messages per inquiry. Message and data rates may apply. You can reply STOP at any time to opt out of further text messages. We do not send marketing texts, only messages directly related to the inquiry you submitted.
5. Who we share it with
We do not sell your information to anyone. We share it only with the service providers that help us run this process, strictly to provide the service to you: Airtable (stores your inquiry as a record in our CRM), Anthropic and/or Groq (AI providers used to help classify and draft replies to your inquiry), Twilio (delivers our text messages), and Resend (delivers our emails). Each of these providers processes your data only to perform the function above, not for their own marketing purposes.
6. How long we keep it
We keep your inquiry information in our CRM for as long as reasonably needed to respond to you and to maintain a record of our business communications. If you ask us to delete your information, contact info@keenken.com and we will do so, except where we need to keep limited records for legal or accounting reasons.
7. Your rights
You can ask us, at any time, to tell you what information we hold about you, correct it, or delete it. Contact info@keenken.com to make a request.
8. Security
We take reasonable steps to protect the information you share with us, using the security practices of the providers listed above and by limiting who on our team can access it.
9. Children
This website and our services are intended for business use and are not directed at children. We do not knowingly collect information from anyone under 18.
10. Changes to this policy
We may update this policy as our website or process changes. We will post the updated version here with a new effective date.
11. Contact us
Questions about this policy or your information: info@keenken.com